Last Updated: March 22, 2025

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Welcome to Cleo, a brand of Genesis Ventures LLC ("we," "us," or "our"). By accessing or using our website and services, you agree to the following terms and conditions ("Terms"). Please read them carefully.

These Terms & Conditions ("Terms") govern your use of Cleo's products and services, which are provided by Genesis Ventures LLC and include content, programs, and workshops available through our website (www.cleoarts.com, the "Website"), mobile applications (the "Apps"), and other platforms. Collectively, the Website, Apps, and related content and services are referred to as the “Product.”

The term “Device” refers to any device you use to access Cleo’s Product, including but not limited to smartphones, tablets, computers, and TVs. By using the Product, you (“user”) agree to comply with these Terms.

 

1. WHAT YOU’RE SIGNING UP FOR

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1.1 PRODUCTS AND SERVICES
Products and services include, without limitation, content such as online programs, boosts, and workshops focusing on stress, sleep, sadness, cognitivity, mindfulness, and creativity.

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1.2 GENERAL USAGE AND ACCESS RULES

(a) When you place an order (“Order”) for any Products or Services, or otherwise access or use the Products or Services, you agree to abide by these Terms and all relevant laws, regulations, and legal requirements (“Applicable Law”). You may be required to click “I agree” before completing your purchase or gaining access to the Products and Services. Failure to click “I agree” may prevent you from finalizing your purchase or accessing the Products and Services. If you do not accept these Terms, please refrain from using the Products or Services.

(b) These Terms, along with the applicable Order, constitute the complete agreement between you and us regarding the provision of the Products and Services unless explicitly stated otherwise. Certain Products, Services, or special offers may require you to agree to additional terms or policies, which are considered part of these Terms. In cases where these additional terms or policies conflict with the main Terms, the additional terms or policies will take precedence.

(c) Before using or purchasing the Products or Services, verify that the information in these Terms and the applicable Order is correct and complete. If you notice any errors or discrepancies, please contact us at contact@cleoarts.com. We accept responsibility only for written statements and representations made by an authorized representative of Cleo.

(d) Access to the Products and Services requires a computer with appropriate software or a compatible mobile device and Internet connectivity. The performance of the Products and Services may be affected by the maintenance and security of your equipment, and it is your responsibility to ensure its proper functioning. You are also responsible for any Internet access fees. For details on potential data usage charges, consult your Internet service provider.

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1.3 AGE REQUIREMENT
Our Products and Services are generally intended for individuals who are at least 18 years of age. We aim to provide experiences that cater to mature audiences who can fully engage with and benefit from our offerings. If you are under 18 years old, you should not use our Products or Services without the explicit consent and supervision of a parent or guardian. We reserve the right to request proof of age or parental consent at any time to ensure compliance with this age requirement. If we become aware that a user is underage without appropriate consent, we may take steps to restrict access to our Products and Services.

 

1.4 MODIFICATIONS TO TERMS

We retain the right to amend or update these Terms, as well as any of our policies or practices, at any time. If a change significantly impacts your rights or responsibilities, we may notify you and require your acceptance of the revised Terms to continue using the Products or Services. Notifications of these changes may be provided through pop-ups or push notifications within the Products, or via email. By continuing to use the Products or Services after such modifications, you consent to the updated Terms.

 

2. BECOMING PART OF THE CLEO COMMUNITY

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2.1 JOINING CLEO
(a) To use our Products or Services, you need to register as a Member. You can sign up through our Websites, Apps, or via third-party social networking services. If you join via a third party, their terms and conditions may apply. As part of the registration process, you will need to provide personal information such as your name, email address, date of birth, and create a password (“User Information”). You are responsible for keeping your account details confidential and ensuring that only you have access to your Device. You are allowed to have only one Member account. For some Products or Services, additional User Information may be required.

(b) By registering and using our Products or Services, you confirm that:
(i) you are legally able to enter into contracts;
(ii) all User Information provided is accurate, complete, and current;
(iii) you will keep this information up to date; and
(iv) your use of the Products and Services adheres to these Terms and all applicable laws.

 

(c) Member accounts and Subscriptions are personal and non-transferable. You agree not to sell, transfer, or exchange your Member account or Subscription under any circumstances, including any discounted or Free Trials.

 

2.2 PURCHASES & SUBSCRIPTIONS 

(a) Free Trials: You might be eligible for a free trial period for certain Products (“Free Trial”). Each individual is limited to one Free Trial, which may be subject to our discretion and factors such as the specific Product or Service and prior trial redemptions. At the end of the Free Trial, it will automatically transition to a paid subscription (annual or monthly). To avoid this automatic renewal, you must cancel the trial by following the instructions in Section 3 before the trial period ends.

(b) Auto-Renewing Subscriptions: To access our Products or Services, you may select a subscription plan (“Subscription”) with monthly or annual billing options (“Subscription Term”). A month is defined as 30 days and a year as 365 days. Subscriptions may be billed separately for different Products and Services. By subscribing, you authorize periodic charges to your account on or before each payment due date. Your account will be billed on the Subscription Billing Date for the applicable fees and taxes for the upcoming subscription period. The Subscription will remain active until you cancel it or it is terminated by us or due to account issues.

(c) Subscription Cancellation: You may cancel your Subscription at any time, but it must be done before the renewal date to avoid charges for the next period. Refer to Section 3 for cancellation instructions. For guidance on how to cancel, consult our Subscription Cancellation Policy or contact our support team.

(d) Refunds are not available under any circumstances. All payments made for Subscriptions, including any partial Subscription Term, are non-refundable. Access to Products and Services is granted only while the Subscription is active.

(e) Subscription Methods: Subscriptions can be purchased via: (i) our Website, Apps, or authorized App marketplaces, (ii) a Benefit Sponsor (as detailed in Section 2.5), or (iii) through bundles with subscription partners. Note that purchases through the Apple iTunes Store or our iPhone app are final and non-refundable, in accordance with Apple’s payment policies. Similarly, subscriptions through the Google Play store are final and non-refundable, adhering to Google’s policies. Subscriptions through a Benefit Sponsor or bundle partners may have additional terms, with payment or management handled by the Sponsor or partner.

(f) Gift Subscriptions: “Gift Subscriptions” are pre-paid memberships for our Products. The purchaser is the “Giftor,” and the recipient is the “Recipient.” Payment is made in full at the time of purchase. The Giftor will receive a confirmation and receipt, and the Gift Subscription will be sent to the Recipient on the specified date with a redemption code. Gift codes are single-use, valid only in the country of purchase, and cannot be redeemed for cash, resold, or combined with other offers unless stated otherwise. Codes cannot be used if the Recipient already has a subscription through Apple iTunes, Google Play, or our Apps. The Giftor’s Payment Method is charged at purchase, not at redemption. No refunds or credits are given for non-redeemed Gift Subscriptions, and we are not responsible for lost, stolen, or misused Gift Subscriptions.

(g) Purchases: Some Products or Services may be accessed through a one-time non-recurring fee (“Purchase”) at registration. By making a Purchase, you authorize us or our App marketplace partners to charge the Fees on the due date. All Purchases are final, and refunds are not available.

(h) Discounts: We may offer special discount pricing (“Special Discount Pricing Options”) to certain users (“Qualified Users”). Qualification is at our discretion, and additional terms may apply.

(i) Taxes and Banking Fees: Taxes may apply to your Subscription or Purchase. You agree not to hold us liable for any banking fees associated with payments on your account. If we do not receive payment from the provided Payment Method, you agree to cover all outstanding amounts upon request.

 

2.3 PAYMENT TERMS

(a) Fees and Pricing: Your use of our Products and Services may involve fees. We reserve the right to set pricing for these Products and Services. Fees may vary based on factors such as agreements with your employer, healthcare provider, or Benefit Sponsor, or the coverage offered by your health insurance provider. We are not responsible for any health insurance coverage related to our Products and Services. We strive to keep pricing information on our Website current.

(b) Payment Responsibility: You are responsible for all fees and charges incurred, including taxes, unless otherwise specified in your Benefit Sponsor’s terms or agreed upon in writing. Before paying any fees, you will have the opportunity to review and accept the charges. You may need to provide payment information to access the Products and Services. You agree to notify Cleo of any changes to your Payment Method while payments are outstanding. You authorize Cleo or a third-party payment processor to charge all fees and applicable taxes to your Payment Method. If you use a credit card, Cleo or the payment processor may seek pre-authorization to verify the card’s validity and available funds. If a third-party payment processor is used, their terms of service and privacy policy apply.

(c) Updated Payment Information: Cleo and its third-party payment processor may receive updated credit card information from your card issuer to prevent service interruptions due to outdated or invalid cards. This update service is provided at the discretion of your credit card issuer. You may opt-out by contacting your credit card issuer. Cleo is not responsible for any banking charges incurred due to payments on your account.

 

2.4 ADJUSTMENTS TO FEES AND PRICING

We have the right to modify our subscription fees, plans, or the pricing for any of our Products and Services at any time and at our sole discretion. Any adjustments to fees or subscription plans will be implemented after we provide notice to you, unless stated otherwise in these Terms.

 

3. CANCELING MEMBERSHIP

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3.1 CANCELLATION BY US

We may suspend or terminate your use of the Products and/or Services due to fraud or a breach of any obligation under these Terms. This includes, but is not limited to, unauthorized copying or downloading of our audio or video content from the Products or Services, or recording of the Services. Such termination or suspension may be immediate and without notice. If we terminate your account, you may receive a pro rata refund of any fees you prepaid for the Services. Your access to the Products or Services may also be terminated if the relationship between Cleo and your employer or provider ends, or if your relationship with your employer or provider terminates. In such cases, we will make reasonable efforts to provide you with seven (7) days’ notice before termination of access to the Products or Services.

 

3. CANCELLING YOUR MEMBERSHIP

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3.1 CANCELLATION BY CLEO

We reserve the right to suspend or terminate your access to the Products and/or Services if there is a breach of these Terms or if fraudulent activity is detected. This includes unauthorized copying, downloading, or recording of our content. Termination may occur immediately and without prior notice. If your account is terminated, you may be eligible for a pro rata refund of any prepaid fees for the Services. Your access may also be terminated if Cleo’s relationship with your employer or provider ends, or if your employment or association with your provider is terminated. In such cases, we will endeavor to give you seven (7) days' notice before access is terminated.

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3.2 CANCELLATION BY YOU

(a) You can cancel your Subscription at any time. If you cancel a monthly Subscription, the cancellation will take effect at the end of the current billing cycle. For annual Subscriptions, cancellation will be effective at the end of the current annual period. To cancel, please visit Cancellation Policy or email us at contact@cleoarts.com.

(b) If you subscribed through the Apple iTunes Store or our iPhone application, you can cancel by managing the automatic renewal settings in your iTunes Account. For subscriptions purchased through the Google Play Store, cancelations can be managed in your account settings under Subscriptions in the Google Play app or as per Google Play's current process. Please note that purchases made through Apple or Google are also subject to their respective terms.

 

4. RESTRICTED USE OF THE PRODUCTS AND SERVICES

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By accessing or using the Products and Services, you agree to refrain from:

(a) Copying, storing, reproducing, transmitting, modifying, altering, reverse-engineering, emulating, decompiling, or disassembling the Products or Services, or creating derivative works from them;

(b) Recording any part of the Services, including coaching sessions or other interactions;

(c) Using the Products or Services to develop tools or software products that could be employed to create other software applications;

(d) Uploading, posting, emailing, or otherwise transmitting materials containing viruses or any other harmful code designed to disrupt, damage, or limit the functionality of any software, hardware, or equipment related to the Products or Services;

(e) Disrupting or interfering with the servers or networks connected to the Products and Services, or violating any related procedures, policies, or regulations;

(f) Accessing the Products or Services in any unauthorized manner, including any breaches of local, state, national, or international laws;

(g) Bypassing any geographical restrictions applied to the Products or Services;

(h) Engaging in fraudulent activities, including impersonation or deceit while using the Products or Services;

(i) Acting in an offensive manner, including bullying, harassment, or using derogatory language related to race, religion, culture, sexual orientation, gender identity, age, disability, or health;

(j) Using the Products or Services for unlawful, immoral, or harmful activities, such as harassment, libel, invasion of privacy, or obscenity;

(k) Conducting scientific research, analysis, or evaluations of the Products or Services without prior written consent from Cleo;

(l) Renting, leasing, lending, making available to the public, selling, or distributing the Products or Services, or using them beyond personal use;

(m) Violating or encouraging others to violate third-party rights, including intellectual property rights;

(n) Selling or transferring access or rights to view, access, or use any Materials provided under these Terms;

(o) Attempting to engage in any of the prohibited activities mentioned in this section, or assisting others in doing so.

We reserve the right to immediately suspend or terminate your access to the Products or Services if we believe, in our sole discretion, that you have engaged in any prohibited conduct or violated these Terms.

Violations of this section may constitute a criminal offense under applicable laws. We may report such violations to law enforcement authorities and cooperate with them by disclosing your identity. In the event of such a breach, your access to the Products and Services will be revoked immediately.

Additionally, we reserve the right to contact emergency services if we believe, in our sole discretion, that you present an immediate threat to yourself, others, or property.

 

5. OWNERSHIP AND INTELLECTUAL PROPERTY

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Subject to the limitations set forth in these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to stream, download, and use the Products and Services for personal, non-commercial purposes only. The Products, including their source code and any derived information, are proprietary to Cleo and its licensors, and represent valuable intellectual property and trade secrets.

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5.1 COPYRIGHT

(a) All content and materials (including software) within the Products and Services (“Materials”) are owned by us or our affiliates and/or third-party licensors, unless otherwise specified. These Materials are valuable assets, and aside from the specific, limited license granted here, you do not obtain any ownership rights to them. You may not use the Materials except as permitted by these Terms and any additional terms provided, without our prior written permission.

(b) The Materials in the Products and Services are protected by copyright and other intellectual property laws. Cleo or its licensors hold the rights to enforce these protections directly, including against you.

(c) Audio or video content from Cleo that is not explicitly available for download must not be downloaded or copied from the Products, Services, or any Device.

(d) The Products and Services are not intended for commercial use. Any commercial advertisements, affiliate links, or other forms of solicitation may be removed without notice and may lead to termination of access. You must not use any part of the Materials for commercial purposes without written permission from us. Unauthorized copying, distribution, republishing, or transmission of Materials is prohibited. Any breach of these Terms will result in the immediate termination of your access and may expose you to legal action.

(e) You may not download, display, copy, reproduce, distribute, modify, perform, transfer, create derivative works from, sell, or otherwise exploit any content, code, data, or materials within the Products or Services without our prior written consent. Unauthorized use may violate copyright and other laws, leading to potential legal consequences. We will pursue all available legal remedies, including criminal prosecution.

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5.2 TRADEMARKS

Cleo®, the Cleo logo, and all other Cleo-related trademarks are the property of Genesis Ventures LLC. All intellectual property, including trademarks, logos, images, products, and company names referenced in the Products and Services, belong to their respective owners. You are not granted any rights to use, alter, remove, or copy these materials. Misuse of trademarks is strictly forbidden, and we will enforce our trademark rights to the fullest extent of the law, including seeking criminal prosecution if necessary.

 

6. AVAILABILITY OF PRODUCTS AND SERVICES

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While we strive to provide top-notch service, we do not guarantee that the Products and Services will always meet your expectations or be error-free. If you encounter any issues with the Products or Services, please report them to us at support@cleoarts.com. We will review your report and, if appropriate, take steps to address the issue. During this process, access to the Products and Services may be temporarily suspended. We are not liable for any inconvenience caused by the unavailability of the Products and Services for a commercially reasonable period.

Access to the Products and Services may occasionally be limited for repairs, maintenance, or the addition of new features. We will work to restore access as quickly as possible. During such periods, our standard order and cancellation policies still apply. Please inform us of any changes to your order by emailing support@cleoarts.com.

We reserve the right to modify or discontinue any feature, component, or content of the Products or Services, either temporarily or permanently, without prior notice. Software updates may be applied automatically, and the timing and content of these updates are at our discretion. Except for the pro rata refund of any prepaid fees as described in Section 3.1, we are not responsible for any unavailability, changes, suspensions, or discontinuations of any part of the Products or Services.

 

7. THIRD-PARTY TERMS AND LINKS

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7.1 Third-Party Services

We may engage third parties to deliver or support some aspects of our Products and Services. Your use of these third-party services will be governed by their own terms of service and privacy policies, which you will see when you use their services. In case of any inconsistency between our Terms and those of the third parties, the third-party terms will take precedence. We may change our third-party service providers at our discretion.

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7.2 Integration with Third-Party Services

Our Products and Services might work with third-party services or content, which may involve sharing your information with these external parties. These third-party services are beyond our control, and we are not liable for how they use or manage your information.

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7.3 External Links

We might provide links to other websites or services for your convenience. Accessing these links is at your own risk. We do not review or endorse these external sites and are not responsible for their availability, privacy practices, content, or any consequences arising from their use.

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7.4 Linking to Our Site

You may link to our homepage in a way that is legal and does not damage our reputation. However, you must not imply any endorsement or association with us where none exists. Framing our Products and Services or linking from sites you do not own is prohibited without our written consent. We can withdraw linking permissions with notice. Your site must comply with Section 4. For other uses of our material, please contact contact@cleoarts.com.

 

8. HEALTH AND LIABILITY DISCLAIMER

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The Products and Services provided by Genesis Ventures LLC Entities (including Cleo) are non-medical and non-clinical in nature. They are designed for general well-being purposes only and are not intended to diagnose, treat, cure, or prevent any mental health condition, disorder, or medical issue.

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You acknowledge and agree that:

(a) Medical Emergencies: If you require immediate medical assistance, seek help from your healthcare provider or contact emergency services (e.g., 911 or your local emergency number). If you are experiencing thoughts of self-harm or suicide, contact 988, the Suicide and Crisis Lifeline.

(b) No Medical Advice: Genesis Ventures LLC Entities do not provide medical treatment, professional healthcare advice, diagnosis, or emergency services. Any content or information provided through our Products and Services is for informational purposes only and should not replace professional medical advice.

(c) Consult Your Provider: Always consult with a licensed physician or healthcare professional regarding any medical or mental health concerns. Do not delay or disregard professional advice based on content or experiences provided through our programs.

(d) Your Responsibility: You are solely responsible for managing your health and well-being. Genesis Ventures LLC Entities are not liable for any bodily injury, harm, death, or damage caused to you or others in connection with your use of the Products and Services.

(e) Accuracy of Content: We make no representations regarding the accuracy, reliability, or effectiveness of the information presented in our Products and Services for your specific circumstances.

(f) No Surveys or Research Liability: We are not responsible for any liability arising from your participation in surveys, user feedback, or research activities related to our Products and Services.

 

9. Disclaimers and Limitations of Liability

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9.1 The Products and Services, along with all associated materials and content, are provided on an "as is" and "as available" basis. We make no warranties, whether express, implied, statutory, or otherwise, regarding the Products, Services, or any materials and content provided. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement, as well as any warranties arising from a course of dealing, usage, or trade.

We do not guarantee that:

• The Products, Services, or any materials will be uninterrupted, error-free, timely, or secure.

• The Products, Services, or content will meet your specific expectations or requirements.

• Any defects, errors, or issues will be identified or corrected.

• The Products, Services, or materials are free from viruses, malware, or other harmful components.

You acknowledge and agree that:

• Use at Your Own Risk: You use the Products and Services at your own risk. Genesis Ventures LLC Entities are not liable for any damage, loss, or harm to your property (including computer systems, mobile devices, or other equipment), or any loss of data resulting from your use of, or inability to use, the Products or Services.

• No Warranties from Information: No advice or information, whether verbal or written, obtained from the Products, Services, or the Genesis Ventures LLC Entities will create any warranty not explicitly stated in these Terms.

• No Performance Guarantee: We make no assurances regarding the effectiveness, accuracy, reliability, or outcomes resulting from the use of our Products and Services.

Jurisdictional Exceptions: Certain jurisdictions may imply warranties, conditions, or guarantees that grant you specific consumer rights, which cannot be excluded. These Terms do not limit those rights, and we do not disclaim any warranty or right that Cleo cannot lawfully disclaim under applicable law.

 

9.2 The online programs, boosts, and workshops offered by Cleo should not be considered a substitute for healthcare, medical devices, or professional medical advice. Only a licensed physician or healthcare provider can provide medical advice, diagnosis, or treatment.

We are not responsible for:

• Any consequences or outcomes resulting from your use of the programs, boosts, or workshops. You assume full responsibility for your decisions and actions.

• The accuracy, completeness, or suitability of the content provided through these offerings.

The Products and Services are intended for general well-being, stress relief, and cognitive enhancement purposes only, and are not designed to diagnose, treat, cure, or prevent any medical or mental health condition. If you have health concerns, consult a qualified healthcare professional.

To the fullest extent permitted by law, we disclaim all liability for any claims, damages, or losses arising from your reliance on, or use of, the Products, Services, or associated content.

 

10. Consent to Electronic Communications

 

We use various electronic methods such as email, text messaging, push notifications, and other forms of digital communication ("Electronic Communications") to provide you with information about our Products and Services. This includes updates, appointment reminders, and surveys.

By using our Products and Services, you agree to receive these Electronic Communications for the mentioned purposes.

Providing your phone number implies consent to receive SMS/text messages from us, which may include promotional and marketing content, even if your number is listed on a federal or state Do-Not-Call registry. Standard message rates from your mobile carrier may apply. You can opt-out of receiving these messages at any time by replying “STOP,” and you will receive a final confirmation message indicating your unsubscription.

Please be aware that Electronic Communications may not be completely secure and could be intercepted during transmission. We strive to limit the amount of confidential information shared in unencrypted communications, as outlined in our privacy policy.

Some communications are legally required to be in writing. By agreeing to electronic transactions, you acknowledge that Electronic Communications meet any legal requirements for written communication. If you prefer a paper copy of any communication, please email us at contact@cleoarts.com with a request specifying the document you need.

To update your email, phone number, or communication preferences, please contact us at contact@cleoarts.com. To unsubscribe from future communications, you can also reach out to contact@cleoarts.com; however, be aware that opting out may impact your ability to use our Products or Services.

We reserve the right to modify or cease Electronic Communications and will notify you of any changes as required by law.

 

11. Dispute Resolution

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Any dispute, claim, or controversy arising from your use of Cleo or related to these Terms will be resolved through binding arbitration. The arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) and will occur in Boston, Massachusetts.

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11.1 Arbitration Procedure

Arbitration will follow the AAA's Consumer Arbitration Rules, available at www.adr.org. A single arbitrator will be appointed per those rules and will have the authority to grant the same relief available in court, such as compensatory damages, equitable relief, and attorney's fees.

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11.2 Class Action Waiver

Arbitration will be conducted solely on an individual basis. You waive any right to initiate or participate in class actions, consolidated actions, or representative actions against Cleo or its affiliates.

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11.3 Costs and Fees

Both parties will be responsible for their own legal fees and costs related to the arbitration. Arbitration costs will be shared equally unless the arbitrator decides otherwise.

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11.4 Enforceability

The arbitrator’s decision is final and binding on both parties. A judgment on the arbitration award can be entered in any court with appropriate jurisdiction. You agree to submit to the jurisdiction of courts in Boston, Massachusetts, for the enforcement of the arbitration decision.

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11.5 Opt-Out Option

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You have the right to opt out of arbitration by providing written notice to Cleo within 30 days of agreeing to these Terms. If you opt out, any disputes will be handled by the courts as described below.

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11.6 Applicable Law

Unless required otherwise by applicable law, these Terms and any disputes arising from your use of Cleo will be governed by the laws of the Commonwealth of Massachusetts, excluding its conflict-of-laws rules.

 

12. General Provisions

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12.1 Assignment of Rights

We may assign or transfer our rights and responsibilities under these Terms to another company, organization, or individual at any time, provided that doing so does not significantly impact your rights. You are not permitted to assign your rights or obligations under these Terms without our prior consent. These Terms apply only to you, and no other party can benefit from them unless expressly stated.

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12.2 Indemnification

To the maximum extent allowed by law, you agree to indemnify, defend, and hold harmless Cleo, its officers, directors, employees, consultants, affiliates, subsidiaries, agents, and partners (collectively, the “Cleo Entities”) from any claims, liabilities, damages, losses, or costs, including reasonable attorneys' fees. This applies to claims arising from (a) your improper use of the Products and Services; (b) your violation of these Terms, applicable laws, or third-party rights; (c) any disputes between you and a third party relating to your use of the Products and Services; or (d) your non-compliance with these Terms. Cleo will notify you promptly of any claim, though failure to do so will not affect your indemnity obligations unless it significantly hampers your defense. Cleo may take over the defense of any claim at its own expense, in which case you will cooperate fully.

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12.3 Limitation of Liability

To the fullest extent permitted by law, Cleo and its related entities will not be responsible for any indirect, incidental, special, consequential, or punitive damages (such as lost profits, loss of goodwill, or data loss) arising from your use of or inability to use the Products and Services. Cleo's maximum liability for any claim will be limited to the amount you paid for the Products and Services in the 12 months leading up to the claim. This limitation applies regardless of the type of legal claim and remains in force even if any limited remedy fails its fundamental purpose.

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12.4 No Waiver of Rights

Cleo's decision not to enforce any provision of these Terms does not waive its right to do so in the future, nor does it affect any other rights under these Terms.

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12.5 Force Majeure

Cleo is not responsible for any delays or failures in fulfilling its obligations due to events beyond its reasonable control, including but not limited to natural disasters, labor disputes, or regulatory changes.

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12.6 Communication and Notices

All notices to Cleo should be sent to contact@cleoarts.com. Cleo may communicate with you via the email you provided during registration or by posting notices directly on the Products or Services. Notices are considered effective immediately upon posting or sending. Proof of email delivery is established by showing that the email was sent to the specified address.

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12.7 Entire Agreement

These Terms, along with any other policies or terms referenced within, represent the complete agreement between you and Cleo, replacing any previous agreements or understandings.

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12.8 Third-Party Rights

Only you and Cleo have the right to enforce the provisions of these Terms, except as otherwise stated.

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12.9 Exclusive Jurisdiction

In case of legal disputes, both parties agree to resolve them exclusively in the courts of Boston, Massachusetts.

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12.10 Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without considering any conflicting legal principles.

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12.11 Severability

If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in full effect.

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To contact Cleo, please reach out via mail at: P.O. Box 5016, Wayland, MA, 01778.